Questions people ask

After an operation we work from your surgeon's written orders. For a problem that did not need surgery, your plan decides whether it asks for a referral, and the front desk checks before your first visit.

We bill many kinds of plans, including most PPO plans, Medicare Part B, Medicaid, workers' compensation and auto injury coverage. Your plan decides what it pays. We check your benefits and call you before your first visit.

We give you a written estimate before your first visit, and you pay on the day of each visit. If your plan may reimburse you, we give you an itemized receipt to send in.

The first visit is about an hour, and later visits are shorter. A physical therapist examines you and treats you at every visit.

Your surgeon's orders, how the hand responds and what your hands must do each day decide it. We tell you what we expect at each visit, and we do not promise a number.

A short-sleeved shirt, or sleeves that push up past the elbow, and no rings on the affected hand. Bring your plan card, your surgeon's orders, imaging reports if you have them and any splint or sling you wear.

A hand that has been hurt or operated on can be tender. We tell you what we are about to do, work within what you can tolerate and stop when you say stop.

Some follow-up visits can be by video for people in Oklahoma, where our therapists are licensed. Splint fitting and the hands-on exam happen in the clinic.

Yes. If you were hurt at work or in a crash, get emergency care first. Tell us who your adjuster is. Your state decides who may direct your care. We explain how your bills are handled before you start.

A licensed therapist who has passed the examination of the Hand Therapy Certification Commission, the independent body that awards the CHT letters. It is not a state license, and not every therapist who treats hands holds it.